Catering FAQs
How much notice do you require?
All catering orders require 48 business hours notice. Any orders or changes within the 48hr timeframe will incur a 20% surcharge.
Will I be charged for delivery?
Any catering orders over $20 on the RBWH campus (including QIMR, STARS & 15 Butterfield St) will be delivered free of charge.
Catering orders under $20 can be picked up from either the Education Centre or Cafe Royale (RBWH Food Court) at no cost.
Catering orders for any other facility will be charged a delivery fee per trip. The charge should be automatically calculated dependant on postcode provided.
How do I pay?
Your catering will be charged to the Cost Centre provided at the end of the month (financial approval is the responsibility of the initiator). If no cost centre is provided, we will generate an invoice for payment. The order can also be paid directly online or by phone via credit card.
Why am I being charged a delivery fee if it's on campus?
Delivery charges are calculated through your Delivery postcode (not billing) - please ensure this is correct. If you are still having issues, contact the team.
I need to order multiple full days of catering - what is the best way to do this?
You can select multiple delivery times in the 'Shopping Cart'. You can also duplicate or clone orders once they are placed. Head to ' 'My Orders', then click 'Re-Order' on the order you'd like to duplicate.
